Shipping policy
Thank you for choosing Veniamin Goldin. We are a Dutch online clothing retailer based in Aarle-Rixtel, offering a selection of affordable everyday apparel. Our warehouse operates on standardized packing procedures, and every garment is folded, slipped into a protective poly-bag and placed in a sturdy outer carton to guard against creasing, moisture and transit damage. The following sections outline how we handle your order after payment, the estimated delivery time, and what to do if a parcel is delayed, lost or arrives damaged.
1. Order Processing Time
After we receive confirmation that your payment has been successfully cleared, our warehouse staff proceed with order verification, a visual quality check of the garment and final protective packing. This step is completed within 1 to 5 business days. Our warehouse is closed on Dutch weekends and public holidays, so no order handling takes place on those days. During peak shopping periods, seasonal sales or unexpected spikes in order volume, the processing window may be extended by a small margin. Should a notable delay affect your order, we will notify you by email with an updated dispatch estimate so that you are not left waiting without information.
2. Shipping Rates and Delivery Estimates
Delivery fees are determined by the weight of the parcel, its dimensions and the country to which it is being shipped. All shipping costs are clearly shown on the checkout page before you complete payment, with no hidden charges added later. Every clothing order is sent via standard international shipping, with an estimated delivery time of 15 business days from the date of dispatch. This estimate depends on actual logistics conditions and is not a guaranteed delivery date. Real delivery progress may be affected by carrier workload, customs inspection speed in the destination country, severe weather, local transport restrictions and public holidays along the route.
3. Shipment Confirmation and Order Tracking
Once our logistics partner picks up your sealed parcel from our warehouse, our system automatically sends a shipment confirmation email to the address you used at checkout. This email includes your unique tracking number and a direct link to the official tracking website. Because tracking data needs to be synchronized between the carrier and public tracking platforms, it usually takes 24 to 48 hours after dispatch before the first tracking events appear online. If the tracking information does not update as expected, or if it remains stuck on the same status for an unusual length of time, please contact our support team. We will then request a manual trace from the carrier to locate your parcel.
4. Incorrect Address Disclaimer
Customers must enter a complete, accurate and deliverable recipient address during checkout, including postal code and a working phone number. We recommend that you double-check all delivery details before pressing the order button. Veniamin Goldin cannot be held responsible for misrouted deliveries, failed delivery attempts or lost parcels caused by wrong or incomplete address information provided by the customer. If a parcel comes back to us because the address was incorrect, the customer covers all return and reshipment costs. We are unable to absorb these fees, as the error originates from the information entered at the time of purchase.
5. Lost or Damaged Packages
If your clothing parcel cannot be located at any point during the cross-border delivery process, please send us a logistics investigation request within 2 days after the expected delivery date. We will open a formal trace case with the carrier and follow its progress.
Garments may be exposed to folding pressure, scuffing or outer-carton damage during long-distance shipping. When you receive your parcel, open it right away and inspect the contents. If any item arrives torn, stained, deformed or defective, take clear photos of both the damaged garment and the original outer packaging within 24 hours of delivery. Our team will review the photos and respond with a resolution as soon as possible.
Garments may be exposed to folding pressure, scuffing or outer-carton damage during long-distance shipping. When you receive your parcel, open it right away and inspect the contents. If any item arrives torn, stained, deformed or defective, take clear photos of both the damaged garment and the original outer packaging within 24 hours of delivery. Our team will review the photos and respond with a resolution as soon as possible.
6. Apparel Care and Usage Notice
Each garment comes with a care label that lists the recommended wash temperature, drying method, ironing heat and storage guidance suited to its fabric. We advise customers to follow these instructions carefully to keep their clothing in good condition for as long as possible. We accept no liability for fabric shrinkage, color fading, seam damage, pilling or other wear that results from incorrect washing, high-heat drying, bleaching, unauthorized alterations or long-term storage in damp or poorly ventilated spaces. Our responsibility covers manufacturing defects visible on arrival, not damage caused by how the garment is used or maintained after purchase.
7. International Shipping and Customs Notice
We ship clothing to customers worldwide through cross-border logistics channels. Parcels sent abroad may be subject to import duties, customs clearance fees and other regulatory charges imposed by the destination country's customs authority, in line with local trade regulations. All customs-related costs are paid by the parcel recipient. These charges are not included in the product price or the basic shipping fee shown at checkout. We are not responsible for parcels held by customs, forced returns, or any losses arising from the buyer's failure to follow local import declaration rules or to pay the required duties on time.
8. Contact Information
If you have questions about our shipping policy, the current status of your parcel, or any delivery-related after-sales matter, please reach out to us through the official channels below. Our customer service team is available on business days and aims to reply to every inquiry within two business days. Kindly include your order number in your email so that we can pull up your purchase quickly and handle your request efficiently. For urgent issues about a parcel already in transit, calling us is the fastest way to speak directly with a staff member. For general questions about this policy, email works just as well, and we will be glad to help.
Trade Name: Veniamin Goldin
Phone Number: +31 6 22484597
Email: info@veniamingoldin.shop
Physical Address: Molenstraat, 5735 BM Aarle-Rixtel, Netherlands
Phone Number: +31 6 22484597
Email: info@veniamingoldin.shop
Physical Address: Molenstraat, 5735 BM Aarle-Rixtel, Netherlands